Refund policy

PrepDeck money-back guarantee

7-day money-back guarantee

Not what you expected? Ask for a full refund within 7 days of purchase.

The terms

You can request a full refund of the amount you paid within 7 days (168 hours) of your purchase. The 168 hours are counted from the moment your payment was confirmed, not by calendar day.
To request one, contact Support from the email address of the account you bought with, and include your order ID (it is in your purchase confirmation email).
Refunds are reviewed and issued by our team, not automatically. They go back to the original payment method, and how long your bank takes to show the money varies.
When a refund is issued, the access you bought is removed from your account. Your saved practice progress is kept.
It applies to purchases made on or after 3 October 2026 (UTC): PrepDeck Pro, CCDV-F Certification Pass, AIP-C01 Certification Pass.
The terms you bought under stay yours if this guarantee is later changed or withdrawn.

Open Contact Support.
Write from the email address of the account you bought with, and include your order ID (it is in your purchase confirmation email).
We check that your purchase is covered, issue the refund, and email you to confirm.